Frequently Asked Questions
Everything you need to know about your journey to healthier skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days of delivery for a full refund, minus shipping costs.
Are your products cruelty-free and vegan?
Yes, all OneSkin products are 100% vegan and cruelty-free. We never test on animals and ensure our suppliers adhere to the same ethical standards.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Is OneSkin suitable for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle yet effective. However, we always recommend performing a patch test on a small area of skin before full application.